Red Ink Writing Experience

There are thousands of technical and business writers. Why choose Red Ink?

Deliverables consistently on-time and within budget
Master of many software tools, including RoboHELP, and various HTML, graphics and desktop publishing applications
More than 27 years of solid experience in writing and editing
Expert user advocate for e-commerce and other software applications
Top-quality writing skills and genre versatility
Insatiable curiosity, combined with high-caliber analytical skills

Below is a partial list of the projects I've successfully completed.

Applied Quality Assurance measures for functionality and usability testing on 75+ web-based and non-web software applications
Wrote 100+ job descriptions for a large health system's IT department, and developed the documentation for roll-out of new job hierarchy to employees
Facilitated and led a Technical Writing Service Team to further educate and mentor corporate staff on the value of consistent documentation
Created New Hire training materials for network login, Microsoft applications (Excel, PowerPoint, Outlook, Visio, and WORD), printer installation, and intranet navigation, as well as training manuals for two core operating systems used by the health insurance industry - S.T.A.R. and FACETS
Defined and implemented documentation standards and templates for paper and web content
Designed original logos and business cards for various individuals and small businesses, and marketing brochures for an IS department of a not-for-profit Health Maintenance Organization (HMO), an electrical contracting corporation, an IT consulting firm and a wedding photography business. Wrote resumes and bios for IT consultants and other professionals
Working with hospital Security Services, and utilizing reports complied by Homeland Security, researched and developed risk assessment documentation to be utilized by executives to determine necessary safety and security changes to facilities
Participating in a multi-departmental committee, compiled information and developed an eight page proposal document utilized to establish a new, fully-staffed tobacco-free department within a healthcare organization
Authored help systems, user tips, training documentation and quick reference guides for over 40 custom software applications developed in Oracle, C++, and cgi (Perl), including a document repository, an on-line auction, an automated report generator and an interactive external customer web application
Performed various documentation gap analyses, including those for SAS-70, HIPAA, HITRUST and PCI-DSS.

Wrote content, along with the affiliated marketing and print materials for a 100+ page cgi-based interactive web application that serves four external user types, and offers multiple diverse tools for each user type
Created 100s of policies, procedures and standard documents, including those related to HIPAA, HITRUST, SAS-70 and PCI-DSS
Developed corporate-wide announcements and other system-wide communications, including an Information Services (IS) brochure of services, IS systems and processes architecture documentation, newsletters, marketing brochures and other promotional materials, process/business flows, and post-project customer satisfaction surveys
Worked on multiple application conversions and upgrades as a tester, technical writer of all training and user matierals and trainer, resulting in expertise in all facets of these programs. Some of these applications are Microsoft SharePoint, Computer Associates' (CA) Clarity and Service Desk, and Microsoft Communicator/Live Meeting
Coordinated with software engineers and report end-users
to develop the elements of multiple IT metrics to be built into the CA Oblicore tracking application
Interpreted business owners needs to create specifications and layout for reports and software interfaces/extensions, and wrote accompanying user documentation
Served as Project Manager for multiple internal IS and multi-departmental corporate projects
Researched, reviewed and prepared formal recommendation for a corporate-wide content management application purchase
Worked with IS leadership to coordinate disparate ideas, documents and writing styles to create both individual and combined Project Management and Software Development methodology life cycle manuals
Wrote customer help systems for the city of Chicago's natural gas delivery mechanism application
Created on-line help for a customized version of Documentum
Wrote installation/maintenance manual for a plastic-injection blow molding machine
Developed and taught several business writing seminars and software instructional classes on the products for which I wrote documentation
Ceated current and future state process flows for multiple process improvement initiatives
Managed a two-year long information services policy and procedure harmonization project across two organizations